01 The documents
Arcnode Remote Terms of ServiceThe rules for using Arcnode Remote: who may help, consent every time, any-time access, privacy mode, updates, the app license and liability.arcnode.dev/legal/remote/termsArcnode Remote Privacy NoticeWhat Arcnode processes when you help or get help, what stays on your own computer, and why Arcnode never sees what happens in a session.arcnode.dev/legal/remote/privacyAcceptable use for Arcnode RemoteWhat Arcnode Remote must never be used for, such as access without permission, tech-support scams and spying, and how to report abuse.arcnode.dev/acceptable-use#arcnode-remoteHelper Code of ConductWhat every helper does before, during and after a session.arcnode.dev/legal/remote/helper-codeData Processing AgreementFor organizations whose staff help their own customers: what Arcnode processes on their behalf under Article 28 GDPR, and what it never can.arcnode.dev/legal/remote/dpaSecurity and Responsible Disclosure PolicyHow to report a vulnerability in the app, the relay or the account server, what is in scope, our safe harbour and response times.arcnode.dev/securityCookies and local storage in Arcnode Remoteremote.arcnode.dev sets no cookies; the app keeps its preferences and history on your own computer.arcnode.dev/cookies#arcnode-remote
02 Which apply to you
| If you… | Read |
|---|---|
| Get help | The Privacy Notice (you need no account, and we see nothing of your session), the Terms of Service, and how to report misuse in the Acceptable Use Policy. |
| Help others | The Terms of Service, the Helper Code of Conduct, the Acceptable Use Policy and the Privacy Notice. |
| Help customers for an organization | All of the above, plus the Data Processing Agreement, which your organization can accept by email. |
| Research security | The Security and Responsible Disclosure Policy. |
03 The essentials
- You stay in charge. Nothing is shared until the person being helped selects Allow, and they can disconnect at any moment.
- End to end encrypted. Screen, input, clipboard, chat, files and camera travel encrypted between the two computers. The relay and Arcnode Network can’t read them, and nothing is recorded.
- Known helpers only. Helpers need an Arcnode Account with helper access, given by an Arcnode owner. The person being helped needs no account.
- Free for now. Paid plans may come later; they will be announced in advance and come with their own terms.
- Never for scams or spying. Arcnode, Microsoft and banks never call you to offer help with your computer.
The English versions of these documents are binding. Arcnode Network is governed by Dutch law; our supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
04 Who we are
Arcnode Remote is provided by Arcnode Network, established in the Netherlands. For legal and privacy matters, reports of misuse and security issues, write to legal@arcnode.dev; for anything else, to info@arcnode.dev.
Arcnode Network, Netherlands
legal@arcnode.dev